At HotCartDeals.shop, your satisfaction is our priority. We understand that sometimes a product may not meet your expectations. That’s why we offer a straightforward and transparent return policy to ensure a smooth shopping experience.

Please read this Return & Refund Policy carefully to understand your rights and our obligations.

1. Eligibility for Returns

We accept returns on most new, unopened items within 30 days of delivery for a full or partial refund. To qualify for a return:

• The item must be unused, in original condition, and with all original packaging (including tags, manuals, accessories, etc.).
• Proof of purchase (order number or receipt) is required.
• Returns must be initiated within 30 days of the delivery date.

❗Items returned without prior authorization may not be accepted or refunded.

2. Non-Returnable Items

Certain types of products are non-returnable due to hygiene, safety, or other reasons. These include:

• Perishable goods (e.g., food, flowers)
• Personal care products (e.g., makeup, skincare, grooming items)
• Intimate apparel (e.g., undergarments, swimwear)
• Gift cards and downloadable software
• Customized or personalized items
• Clearance or final sale items (clearly marked as non-returnable)

⚠️ If your item is non-returnable but arrives damaged or defective, please contact us immediately.

3. How to Initiate a Return

To start a return:

1. Contact our customer support team via email at support@hotcartdeals.shop or use our Contact Us form.
2. Include your order number, item name, and reason for return.
3. Wait for our confirmation and return instructions, which typically include a return authorization number and the return address.

We recommend using a trackable shipping method when sending items back. We are not responsible for items lost or damaged during the return transit.

4. Return Shipping Costs

• If the return is due to our error (e.g., wrong or defective item), we will cover the return shipping cost.
• If you simply changed your mind or ordered the wrong item, you are responsible for return shipping fees.

We do not charge a restocking fee unless explicitly stated on the product page.

5. Refund Processing

Once your return is received and inspected, we will notify you via email. If approved:

• Refunds are issued within 5–10 business days back to your original payment method.
• You’ll receive a confirmation email once your refund is processed.
• If your return is rejected due to damage or missing parts, we’ll inform you of the next steps.

💳 Refund timelines may vary depending on your payment provider.

6. Exchanges

We do not offer direct exchanges. If you need a different size, color, or product:

1. Initiate a return for the unwanted item.
2. Place a new order for the desired item.

This helps us process your request quickly and ensures availability of the new item.

7. Damaged or Defective Items

If your item arrives damaged or faulty:

• Contact us within 7 days of delivery.
• Include clear photos or videos of the issue.
• We will offer a replacement, refund, or store credit at no extra cost to you.

We stand behind the quality of our products and will do everything possible to resolve the issue swiftly.

8. Late or Missing Refunds

If you haven’t received your refund:

• Check your bank or card account again.
• Contact your credit card company or bank, as processing times may vary.
• If 10 business days have passed and you still haven’t received a refund, contact us at support@hotcartdeals.shop.

9. International Orders

For international returns:

• Shipping fees are non-refundable.
• You are responsible for return shipping and any customs duties or taxes.
• Ensure your return is labeled clearly to avoid delays.

📦 For international customers, returns must still be initiated within 30 days of receiving your order.

10. Order Cancellations

We process orders quickly to ensure fast shipping. If you wish to cancel your order:

• Contact us within 1 hour of placing the order.
• If the order has already shipped, we cannot cancel it. In that case, you can initiate a return once you receive the item.

11. Refused or Undeliverable Packages

If a package is refused or marked undeliverable:

• You may be refunded for the item (excluding shipping fees) once the package is returned to us.
• Repeated instances may result in account suspension.

12. Bulk Orders & B2B Returns

For bulk or business-to-business (B2B) purchases:

• Returns may be subject to different terms depending on the volume or custom agreements.
• Contact us directly at support@hotcartdeals.shop for tailored return terms.

13. Return Abuse Policy

We reserve the right to:

• Deny a return if it appears fraudulent or abusive.
• Limit returns for customers with excessive return histories.

We strive to maintain a fair shopping environment for all customers.

14. Contact Us

If you have any questions or concerns regarding this policy, please don’t hesitate to reach out.

HotCartDeals.shop Customer Support
📧 Email: support@hotcartdeals.shop
🌐 Website: https://hotcartdeals.shop

15. Frequently Asked Questions (FAQs)

Q: How long do I have to return an item?
A: You have 30 days from the date of delivery.

Q: Can I return an opened item?
A: Only if it is defective or damaged. Otherwise, returned items must be unused and in original packaging.

Q: How do I track my return?
A: Use the tracking number provided by your chosen return shipping method.

Q: When will I receive my refund?
A: Within 5–10 business days after we receive and approve the return.

Q: Can I return a gift?
A: Yes, but refunds will be issued to the original purchaser’s payment method.

16. Policy Changes

We reserve the right to modify this Return & Refund Policy at any time. Changes will be posted on this page and will take effect immediately. We encourage you to review this policy periodically.

By placing an order with HotCartDeals.shop, you agree to the terms outlined in this Return Policy.